Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Most items are prepared for shipment within 2–7 business days after an order is placed. Many of our products are made to order or fulfilled by one of our trusted production or supplier partners, so processing times can vary by product. If a product requires a different processing time, that estimate will be shown on the product page or communicated with your order.

SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, rates, and estimated delivery times are shown at checkout based on the products in your cart and the delivery address. Delivery estimates begin after the order has been processed and transferred to the carrier. Carrier transit times are estimates and are not guaranteed.

MULTIPLE SHIPMENTS
Items in the same order may be produced or fulfilled by different partners. As a result, an order may arrive in more than one package and on different days. Separate tracking information may be provided for each shipment.

TRACKING
When tracking is available, you will receive a shipping confirmation email with tracking information after the carrier accepts the package. Tracking may take up to 48 hours to update.

ADDRESS CHANGES
Please review your shipping address carefully before placing your order. Contact us as soon as possible if an address needs to be corrected. Because orders may enter production or fulfillment quickly, we cannot guarantee that an address can be changed after an order is placed.

DELAYS, LOST PACKAGES, AND DAMAGE
We are not responsible for carrier, weather, customs, or other delays outside our control. If tracking shows no movement for an extended period, a package appears lost, or an item arrives damaged, contact us at alohaaerials@gmail.com and we will help investigate and work toward a resolution.

INTERNATIONAL ORDERS
International availability depends on the product and destination. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout. Customs processing can delay delivery.

QUESTIONS
For shipping questions, contact us at alohaaerials@gmail.com.